Lincoln MGA Asia Pacific Pty Limited (ABN 22 698 710 342Last updated: August 20261. IntroductionThis Privacy Policy explains how Lincoln MGA Asia Pacific Pty Limited (ABN 22 698 710 342) ("Lincoln MGA", "we", "us" or "our") collects, holds, uses and discloses personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Policy applies to personal information collected through our website at https://lincolnmga.com/ (the "Website") and in the course of our business as a specialty Managing General Agent.By using our Website or otherwise providing us with your personal information, you agree to the collection, use and disclosure of that information in accordance with this Policy.2. Who we areLincoln MGA Asia Pacific Pty LimitedABN: 22 698 710 342Registered Office: Australia Square, Tower Building, Level 21, 264 George Street, Sydney NSW 2000, AustraliaEmail: admin@lincolnmga.comPhone: +44 (0)7575 251 9893. Information we collectWe may collect the following types of personal information:
Contact details you provide through our Website's contact form, including your name, email address, phone number and any information contained in your message.
Correspondence you send to us directly, including by email or telephone.
Technical and usage information collected automatically when you visit our Website, including your IP address, browser and device type, operating system, referring website, pages viewed, and the date, time and duration of your visit.
Information collected through cookies and similar tracking technologies, including via Google Analytics (see section 6, Cookies and Analytics, below).
We only collect personal information that is reasonably necessary for our business functions and activities, which include responding to enquiries from brokers, cedants and capacity partners, and operating and improving our Website.4. How we collect your informationWe collect personal information directly from you when you complete our contact form, correspond with us by email or telephone, or otherwise interact with us. We may also collect technical information automatically through your use of our Website, including via cookies and analytics tools.5. How we use your informationWe use personal information we collect to:
respond to and manage enquiries submitted through our contact form;
communicate with brokers, cedants, capacity partners and other business contacts;
operate, maintain and improve our Website;
understand how visitors use our Website, using aggregated and analytics data; and
comply with our legal and regulatory obligations.
We do not use your personal information for direct marketing without your consent, and you may opt out of any marketing communications at any time by contacting us using the details in section 13 below.6. Cookies and analyticsOur Website may use cookies and similar technologies, including Google Analytics (or a similar analytics service), to collect information about how visitors use our Website. This may include your IP address, browser type, device information, pages visited and time spent on our Website. This information is generally collected in an aggregated or de-identified form and is used to help us understand and improve Website performance.You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of our Website.7. Disclosure of your informationWe may disclose your personal information to:
our employees, contractors and professional advisers who need the information to assist us in operating our business;
third-party service providers who assist us with Website hosting, IT services and analytics (such as Google Analytics);
brokers, cedants, reinsurers or capacity partners, where necessary to respond to your enquiry or conduct our business; and
regulatory bodies, law enforcement agencies or other third parties where required or authorised by law.
We do not sell your personal information to third parties.8. Overseas disclosureSome of the third-party service providers we use, including Google Analytics, may store or process personal information on servers located outside Australia, including in the United States or other jurisdictions. Where we disclose personal information overseas, we take reasonable steps to ensure that overseas recipients handle personal information in a manner consistent with the Australian Privacy Principles, to the extent required by law.9. Data securityWe take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.10. Access to and correction of your informationYou may request access to the personal information we hold about you, and request that we correct any information that is inaccurate, out of date, incomplete, irrelevant or misleading, in accordance with the Australian Privacy Principles. To make a request, please contact us using the details below. We may need to verify your identity before processing your request, and there may be circumstances in which we are permitted by law to refuse access or correction.11. ComplaintsIf you have a concern or complaint about how we have handled your personal information, please contact us using the details below. We will investigate your complaint and aim to respond within a reasonable time.If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):Phone: 1300 363 992Website: https://www.oaic.gov.au/privacy/privacy-complaints/lodge-a-privacy-complaint-with-us12. Changes to this PolicyWe may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "last updated" date at the top of this Policy will be revised accordingly. We encourage you to review this Policy periodically.13. Contact usIf you have any questions about this Privacy Policy or wish to exercise any of your rights, please contact us at:Lincoln MGA Asia Pacific Pty LimitedABN: 22 698 710 342Registered Office: Australia Square, Tower Building, Level 21, 264 George Street, Sydney NSW 2000, AustraliaEmail: admin@lincolnmga.com
